At Big Daddy Ludo Part of Silicon Global Technologies Solutions Pvt Ltd, we strive to provide an enjoyable and satisfying experience for all our players. If you encounter any issues with our services, including transactions or gameplay, we're here to help. Our refund policy outlines the circumstances under which refunds may be granted. 1. Eligibility for Refunds: - Refunds may be considered in the following situations: - Unauthorized Transactions: If you believe that an unauthorized transaction has occurred on your account, please contact us immediately to report the issue. - Technical Errors: If you experience technical difficulties or errors that prevent you from accessing or using our services as intended, you may be eligible for a refund. - Fraudulent Activity: If your account has been compromised due to fraudulent activity, we will investigate the matter and may issue a refund if appropriate. 2. How to Request a Refund: - To request a refund, please contact our customer support team with details of the transaction or issue. We may ask for additional information to verify your identity and investigate the matter further. 3. Refund Process: - Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed upon. - Depending on your financial institution and payment method, it may take several business days for the refund to reflect in your account. 4. Refund Discretion: - Big Daddy Ludo reserves the right to deny refund requests that do not meet the eligibility criteria outlined in this policy or are deemed to be fraudulent or abusive. - We may also consider other factors, such as your account history and compliance with our terms and conditions, when evaluating refund requests. *5. Contact Us: - If you have any questions or concerns about our refund policy or need assistance with a refund request, please don't hesitate to contact our customer support team. 6. Changes to this Refund Policy: - We may update this refund policy periodically to reflect changes in our practices or legal requirements. Any updates will be communicated to you through our website or other appropriate channels. By using Big Daddy Ludo, you agree to abide by this refund policy. If you have any questions or require further clarification, please contact us. Last updated: 12-04-2024 Thank you for choosing Big Daddy Ludo Part of Silicon Global Technologies Solutions Pvt Ltd. We appreciate your trust and support.